How refunds work

Short version: if a pack is faulty, you get your money back. We send the refund straight away, but your bank can take 5 to 10 business days to show it. That delay is normal for card payments.

What this covers

This page covers Master Study Packs, the paid PDFs bought through TheStudySwap. Physical items such as books and calculators are arranged directly between students and aren’t paid for through the site, so refunds for those are between you and the seller.

When you can get a refund

You can report a pack within 7 days of buying it if it is:

• blank, or the file won’t open or is corrupted,
• not what the description or preview showed,
• copied from someone else’s work.

We also refund packs that we remove because they were faulty. You don’t need to do anything in that case, and you’ll be told in your account.

A refund isn’t given because you didn’t like a pack or it wasn’t as good as you hoped.

Step by step

1. You report it. Go to Your purchased packs and tap Report a problem. Choose the reason that fits and add any details that help us find the problem.
2. We check the file. We open the file and compare it with the description and preview. We review reports as quickly as we can.
3. We decide. If the file is faulty, we refund you. If it matches what was described, we tell you the report wasn’t upheld, and the seller keeps the payment.
4. The refund is sent. It goes back to the card you paid with, and you can see it under Refunds in your account straight away.
5. Your bank posts it. This is the part that takes time, usually 5 to 10 business days.

What happens to the seller’s money

When a pack is refunded, the seller’s share is taken back from their Stripe balance. If it has already been paid out to their bank, it is taken from their next payouts. This is why we may hold payouts or act on repeat problems. You don’t need to do anything about this.

Why it takes days

We send the refund immediately, but we don’t control how long your bank takes to show it. Banks often show a refund as “pending” first and then post it to your statement. Weekends and holidays don’t count as business days, so a refund sent on a Friday can take until the following week.

The refund hasn’t shown up yet?

• Check the Refunds section in your account. If the refund is listed there, it was sent.
• Look for a “pending” credit in your bank or card app. Pending is normal.
• Wait 10 business days from the date shown in the Refunds section.
• After 10 business days, contact your bank. They can trace the refund. Give them the amount, the date, and that it came from TheStudySwap.
• Still stuck? Contact saarth7412@gmail.com with the pack name and the date, and we’ll look into it.

Paid twice, or charged in error?

Contact saarth7412@gmail.com with the dates and amounts. We’ll check the purchase records and correct any duplicate charge.

If you’re under 18

A parent or guardian can help check the card or bank statement, and can contact the bank with you if needed.

Timing is an estimate

The times on this page are typical, not guaranteed. Your bank decides how long it takes to post a refund, and unusual cases can take longer.